Returns and refunds

The custom toys are produced respecting your specific requests and cannot be returned , they are custom made for you only, they cannot be refunded.

All the other products can be returned and you will be refunded in full for them as long as you respect the following steps:

- send an email to announcing this in a week time after you received it

- the product needs to be sent in it's original state, not used, in it's original box, to this address, by door to door courier: str. Lt. Sachelarie Visarion , nr 2, Bl 112B, sc A , ap 38, sector 2 , București, Romania, and it should arrive no later than 15 days after you received it

-  you need to cover this cost of this return delivery